Talk About Pressure

I do a fair number of computer service calls, and for the most part, I'm never too worried if I cannot fix things. I try to explain problems as I find them, and that way I do not just come to the client at the end of the job and say, “well, it'd be cheaper to buy a new computer than have me fix this.”

Some jobs, though, there is a lot more pressure to succeed. Yesterday was an example. My dad called me around 10:00 and said his boss was having trouble and wanted to me to do a service call. As it turned out, the networking issue at hand (a small one — this is a small custom cabinet shop, not a place with a bunch of office computers) was solved quickly and I was able to offer some other advice which I felt hopefully merited my pay, but it was a lot of pressure! Normally, if a client wasn't happy they just wouldn't call me back (although that is rare), but in this case, my dad would have to live with an unhappy client.

At times like this, successfully completing a job is especially sweet.

As a side note, it was interesting in another regard. I never imagined that someone as mechanically un-inclined as myself might end up drawing a check from the same company my dad works for. Interesting day, needless to say.