I've just spent the night trying — well, I guess I shouldn't post quite yet, since I post under my real name. Let's just say sometimes I feel even more reassured than normal that I am doing the best thing getting out of the consulting business.
I'll also say that this incident can be blamed for it being at least tomorrow before I'll get the new site design up here. sigh
Fellow consultants and others that must deal with “users” trying to figure out computers, feel free to share your “war stories” below.