So, I went to Starbucks today and ordered an Iced Venti Latte through the drive through window. I had the money out and was ready to pay by the time the barrista came to the window. She took a little while, but not that long. When she did finally come, I thought it was odd that she did not ask for my money before handing me the coffee, however after giving me the coffee, she told me that the drink was on the house since they had been slow! Indeed, the service wasn't as fast as it is sometimes, but it was still nothing to sneeze at.
That's good customer service for you!