That's odd...

By Timothy R Butler | Posted at 4:51 AM

Two years ago this month, I purchased an invoicing system for my company. The idea was that it would automatically bill my clients monthly, quarterly, etc. and then I could just sit back and collect the money. Well, not really: I still have to provide service, after all!

Unfortunately, I found that just like my previous invoicing system, the new one was hardly the ideal of automation. WHMAP, as it is known, ties into my hosting control panel nicely, but it didn't ever send out the bills automatically. It would generate them and then they would sit there until I went in and manually selected each one and told it to send. So much for efficiency.

So, a few months ago I decided to get a new system. I tried out a couple, researched even more (including some I passed up when I bought WHMAP), and decided on ClientExec. I really like CE's better tie in with PayPal (even without using subscriptions, the process can remain totally self service for the client: the client logs in, clicks “pay now” and it processes the payment and marks the invoice paid); moreover, the new system attaches the invoice to the e-mail it sends to the client rather than sending a message that tells my clients to login to read their new invoice. I also like that CE has a built in helpdesk system so that I can provide my clients with support and billing in one convenient location.

So what's odd? Tonight I went out to the mailbox and had a payment from a client. The invoice was enclosed with the payment. Guess what? The invoice wasn't from CE. WHMAP finally remembered to send an invoice!

Also Filed Under: Home: work: That's odd...

Re: That's odd...
Sounds good - Say, Tim, what's your game plan? Is this a sideline business to get you thru school? Are you going to keep it up after graduation? I assume you are getting a humanities degree? Then what's next? Seminary? just curious, Mike O
Posted by Mike O - Oct 17, 2006 | 10:53 AM

/me Chuckles
Even software can be jealous. It saw CE and realized it better step up its game. :-) Dollar short/day late?
Posted by Josiah Ritchie - Oct 17, 2006 | 7:53 PM

Re: That's odd...
Mike: Well, I've been at least reselling hosting for six years; for the short to mid term I'm just going to keep on trucking on hosting, while maybe cutting back somewhat on the computer repair side of things (if necessary). Hosting isn't that big of job for the client base I have, so I'll very likely hang onto the business. Yes about humanities. BA in English and Religion with a minor in Philosophy. Seminary is indeed next on the itinerary. How that consumes my time will probably determine whether I keep taking on new hosting clients are just stop with what I have. Josiah: Yes, indeed! I like CE better than WHMAP after using it for a bit, so even if the latter had worked, I'm glad I made the switch. I just need to make sure WHMAP doesn't keep sending out invoices!
Posted by Timothy R. Butler - Oct 19, 2006 | 8:00 PM

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