DNS Woes Fixed

By Timothy R Butler | Posted at 4:45 AM

Well, I called Charter today and had the DNS issue elevated to level 2 support. After doing that, apparently they got right on the issue — I am able to access my sites via my Charter's DNS again. Although using Level 3's DNS servers on my home computer worked OK, I'm glad to be back on Charter's DNS, which seems to provide a bit snappier response.

Note: I think there was some confusion by those who read my last post. The problem was not one with my server or its DNS — those were operating normally the whole time down at the Planet's NOC in Dallas, Texas. The problem had to do with the DNS service that comes with my Charter High Speed cable internet access for my home. Charter's service would not refer my computer to the authoritative name server for the sites I host (my company's DNS). I have no idea why Charter's DNS would fail to work specifically on my site (most likely it also impacted other servers that I am not aware of), but that's apparently what happened.


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